Last Updated 06/26/2026

Your privacy is very important to us at Pearl Paradise and we strive to ensure your experience is safe and exceeds your expectations.
One of our commitments is to protect the privacy of personal information you may provide to us while using our Site and Services. The information below informs you of what information is collected, why it’s collected and how we use the collected information. All references to our “Site” include the Pearl Paradise website, mobile applications and other software, and any reference to our “Services” includes our Site, customer service phone line and other shopping or product services offered by Pearl Paradise.

Pearl Paradise makes occasional updates to this Privacy Policy, and the “last updated” date on this page is revised with every revision. When a revision is made we will revise the "last updated" date on this page.

Within this policy, “personal information” means any information relating to an identified or identifiable individual who becomes a customer of Pearl Paradise, or otherwise engages with any of our Services.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we may automatically collect certain information through cookies and similar technologies. Where required by applicable law, we obtain consent before using non-essential cookies or tracking technologies. We collect information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

When a purchase order is placed, we collect full name, e-mail address, physical address, telephone number, payment information and purchaser's IP address.

WE COLLECT DEVICE INFORMATION USING THE FOLLOWING TECHNOLOGIES:

○ “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

○ “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

○ “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

Additional tracking technologies used on our Site

In addition to cookies, log files, web beacons, tags, and pixels, our Site may use other tracking and measurement technologies provided by third‑party service providers. These technologies support:
– website analytics and performance measurement (for example, tools that collect page views, click events, scroll depth, or session recordings);
– advertising and marketing attribution (for example, tools that measure when an advertisement or email leads to a visit or purchase);
– referral, rewards, and loyalty programs (for example, tools used to credit referral links, coupon codes, or loyalty points);
– financing and payment services (for example, tools used to offer and manage installment payments); and
– messaging and customer engagement (for example, tools used to send cart reminders, SMS/text messages, or on‑site messages).

These technologies may be deployed by or on behalf of service providers such as website analytics platforms, advertising networks, social media platforms, email service providers, referral and rewards platforms, review and ratings platforms, financing providers, and messaging/SMS providers. Where required by law, we request your consent before using non‑essential analytics, advertising, or personalization technologies.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We may use third-party analytics, advertising, and marketing service providers to help us understand how visitors use our Site and to provide advertising and marketing communications that may be relevant to your interests.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
○ To facilitate your purchase
○ To facilitate your warranty or other services such as cleanings, repairs, or resizes of your products
○ To confirm and track your order
○ To facilitate returns
○ Screen orders for potential risk or fraud
○ When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing, re-targeting and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store — you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We also work with third‑party advertising, analytics, and marketing partners, which may include platforms such as Google, Meta (Facebook and Instagram), LinkedIn, Microsoft, email and SMS providers, referral and rewards platforms, review and ratings platforms, financing providers, and identity and audience providers. These partners use cookies, pixels, and similar technologies to help us:
– understand how visitors use our Site;
– measure the effectiveness of our advertising and marketing campaigns;
– provide personalized content, recommendations, and offers;
– administer referrals, rewards, and financing options; and
– prevent fraud and maintain the security and integrity of our Services.

You may opt out of certain advertising‑related activities through our cookie consent tools or by visiting opt‑out mechanisms provided by specific partners, including https://app.retention.com/optout and the advertising platform settings described in the “Behavioral Advertising” section below.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights, our customers, and our Services.

BEHAVIORAL ADVERTISING

You may opt out of certain targeted advertising and analytics activities through your browser settings, our cookie consent tools, or applicable advertising platform opt-out mechanisms, including https://app.retention.com/optout

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

YOU CAN OPT OUT OF TARGETED ADVERTISING BY:

○ FACEBOOK - https://www.facebook.com/settings/?tab=ads

○ GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Our Site may respond to certain browser-based privacy signals where required by applicable law, including Global Privacy Control (GPC) signals.

SMS/TEXT MESSAGES

If you elect to receive marketing text messages from us, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional SMS text messages from us (''Text Message'') sent through an automatic telephone dialing system. These may include cart reminder messages. Message frequency varies. This service is optional and is not a condition for purchase. You can opt out of receiving any further Text Messages from us at any time by replying ''STOP'' to any Text Message you receive from us. Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Carriers are not liable for delayed or undelivered messages.

When you consent to receive SMS (''Text Message'') from us we collect and use your personal identifiers (such as contact information) for the purposes of sending you marketing communications which may include cart reminder messages.
We may use cookies or similar technologies to support cart reminders and related messaging features. We will never share your information with any third party, nor will we sell your information. You can unsubscribe from Text Messages by replying with ‘STOP’. If you have any questions about unsubscribing from our messages, please contact us at support@pearlparadise.com or by calling us at 310-474-8788.

COOKIE CONSENT AND PREFERENCES

Depending on your location, you may be presented with a cookie consent banner or similar privacy controls when visiting our Site. These tools allow you to manage certain categories of cookies and tracking technologies, including analytics, advertising, and personalization cookies.

In regions where applicable law requires prior consent (for example, certain European and UK jurisdictions and certain U.S. state privacy laws), we will not use non‑essential analytics, advertising, or personalization cookies or similar tracking technologies until you have provided your consent through our banner or privacy controls. If you decline non‑essential cookies, we will honor your choice by limiting our use of cookies and similar technologies to those that are strictly necessary to operate the Site (such as maintaining your shopping cart, processing orders, and ensuring the security of the Services). Essential cookies required for core site functionality may remain active.

You can update your cookie preferences at any time by using the controls provided in our banner or privacy settings, or by adjusting your browser settings.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you may have certain rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), including the right to know, delete, and correct certain personal information we collect about you, as well as the right to opt out of the sale or sharing of personal information for cross‑context behavioral advertising, where applicable.

Our use of certain advertising and analytics services may be considered “selling” or “sharing” personal information under the CPRA. Where this is the case, you may request to opt out of such sale or sharing as described above.

We may use third‑party analytics, advertising, and marketing tools that may involve the disclosure of personal information to third parties for advertising and analytics purposes. Where required by applicable law, California residents may request to opt out of such sale or sharing of personal information by contacting us at support@pearlparadise.com or by calling us at 310‑474‑8788. We may also honor valid Global Privacy Control (GPC) signals where required by applicable law.

We will not discriminate against you for exercising any rights available to you under applicable California privacy law.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

You can close your account by contacting us at support@pearlparadise.com. Once your account is closed, no further data will be collected. Please note that we may automatically collect information about you through cookies, pixels or the other tracking technologies described in this Privacy Policy if you revisit the Service after you have closed your account. To prevent this, you will need to adjust your browser settings before revisiting the Service.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

○ By e-mail at support@pearlparadise.com
○ By telephone at 310-474-8788
○ By mail using the details provided below:

10951 W. Pico Blvd. Ste. 100
Los Angeles CA 90064
United States