Last Updated 10/10/2022
Your privacy is very important to us at Pearl Paradise and we strive to ensure your experience is safe and exceeds your expectations. One of our commitments is to protect the privacy of personal information you may provide to us while. The information below informs you of what information is collected, why it’s collected and how we use the collected information. All references to our “Site” includes our the Pearl Paradise website, mobile applications and other software, and any reference to our “Services” includes our Site, customer service phone line and other shopping or product services offered by Pearl Paradise.
Within this policy, “personal information” means any information relating to an identified or identifiable individual who becomes a customer of Pearl Paradise, or otherwise engages with any of our Services.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
When a purchase order is placed, we collect full name, e-mail address, physical address, telephone number, payment information and purchaser's IP address.
WE COLLECT DEVICE INFORMATION USING THE FOLLOWING TECHNOLOGIES:
○ “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
○ “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
○ “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
○ To facilitate your purchase
○ To facilitate your warranty or other services such as cleanings, repairs, or resizes of your products
○ To confirm and track your order
○ To facilitate returns
○ Screen orders for potential risk or fraud; and-
○ When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing, re-targeting and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
We use your personal information to enhance your shopping experience via remarketing and targeted advertising via Facebook, Google and Bing.BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
YOU CAN OPT OUT OF TARGETED ADVERTISING BY:
○ FACEBOOK - https://www.facebook.com/settings/?tab=ads
○ GOOGLE - https://www.google.com/settings/ads/anonymous
○ BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you elect to receive marketing text messages from us, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional SMS text messages from us (''Text Message'') sent through an automatic telephone dialing system. These may include cart reminder messages. Message frequency varies. This service is optional and is not a condition for purchase. You can opt out of receiving any further Text Messages from us at any time by replying ''STOP'' to any Text Message you receive from us. Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Carriers are not liable for delayed or undelivered messages.
When you consent to receive SMS (''Text Message'') from us we collect and use your personal identifiers (such as contact information) for the purposes of sending you marketing communications which may include cart reminder messages. We use cookie to capture your information to use for cart reminder messages. We will never share your information with any third party, nor will we sell your information. You can unsubscribe from Text Messages by replying with ‘STOP’. If you have any questions about unsubscribing from our messages, please contact us at [email protected] or by calling us at 310-474-8788.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
○ By e-mail at [email protected]
○ By telephone at 310-474-8788
○ By mail using the details provided below:
10951 W. Pico Blvd. Ste. 100
Los Angeles CA 90064