Merchant Policy

How To Order:

Shop Online:
Phone: 1-888-50-PEARL or 310-474-8788
Fax: 310-474-8747

Shipping Limits:

  • All standard products ship within one to two business days.
  • Products listed as "Made-to-Order" ship within five business days.
  • Customized orders and products noted "made to order" may take two to five days to ship.
  • All shipments are insured by at no additional charge to the customer.
  • All expedited shipments require a signature release (although this may be waived by the carrier if a safe location is found to leave the package).
  • Packages shipping to a P.O. box will ship via USPS.
  • All guaranteed delivery dates and times are subject to carrier limits and potential FedEx and UPS service disruptions due to weather and/or other mitigating factors.

Customer Guarantee:

We guarantee complete satisfaction on all of our products. If you are not satisfied for any reason, please return the item(s) within 90 days for a complete refund. Online and credit card orders will receive a credit on next billing statement.

Return policy:

Your order will not be complete and your credit card will not be charged until you click the "Place My Order" button. If for any reason you are not satisfied with our products, you may return them in their original condition with the provided pre-paid return label for a full refund or exchange within 90 days.

This guarantee does not apply to custom orders, pieces not in original condition, special orders or pieces that have been modified per customer request. 

All returns must be received within 90-days of the order date to receive full refund or exchange. 

For more information visit:

Fast Free Returns

Payment Options:

All prices shown are in US Dollars. We gladly accept checks, money orders, and all major credit cards (Visa, Master Card, American Express, Discover) for mail order transactions. Online and phone orders are limited to PayPal and major credit cards. Sorry, we cannot accept C.O.D. orders.

Package Interception Policy:

Shipping companies charge a fee to change a shipping address if the package is already in their possession. The fee to change the shipping address is $20.

International Shipments:

All orders shipping outside of the United States might be subject to customs and duties charges. This charge is independent of and is not included in the shipping charges.

Terms and Conditions Pearl Points®