More customer reviews:
Customer comments and photos from Pricescope.com
A collection of forum comments and photos about our
private sale offer of the Exotic Color-Shifting Metallic Freshwater Drop Pearl Necklaces.
Click here to view the
comments and photos on Pricescope.com
Holy doodle! The pearls I ordered 2 days ago from
Canada came today. Now that has to be some kind of record. I gotta say, two thumbs
up to you good people from here in Canada. I asked for a cooler color strand to
suit my coloring and gosh allhenry, that's what you sent. The pearls are very nice
I must say. I like them very much, and your customer service was top notch. Not
that I've ordered many things mind you and never pearls (my first pearls these are),
but I can't imagine there is much to improve on. Good for you all.
Now for the pearls. Damn they're nice. I'm a picky
and choosy person and these have me completely happy. Well just thought I'd drop
you a line and say thanks for taking such good care of me. Bit of a gamble for me
ordering across the border, but I would do it again now for sure.
The photos are a few days later than the post about
the day I received them, but that's because me and technology give each other the
side-eye - finally worked up my nerve to download pics and upload onto the forum.
My best friend will be ordering pearls from you -
she saw mine and said, I MUST HAVE!!! Everyone has been quite interested in my pearls,
from my therapist, to my boss, to the strangers who comment on them (they're big
suckers, aren't they! can't help but notice 'em!), so I do tell them the website,
but I was wondering, if you are able to send me a couple dozen business cards, I
am the sort of person who hands things out and speaks excitedly about things I like.
And OMG, what is the October special? I'm dying to
know! Thanks again, and have a great week!
I have just received my package from Fedex with my
magnificent pearl earrings.
They are spectacular! Just amazing! The quality is
the best, the price incredible and I am once again thrilled with all services of
Pearl Paradise. The BEST!
I also cannot believe that they were dispatched yesterday
in the States and I received them here in Tokyo a day later! Wonderful service.
I would not dream of purchasing from anyone else.
Thank you also Mia once again for your kindness and
all the help that you gave me whilst purchasing my gorgeous earrings!
Jeremy, I've been buying jewelry for my wife for 41
years now, beginning with her engagement ring in 1971. She now has about 15 pieces
of what I would classify as "very fine" pieces, mostly diamonds, emeralds, opals,
gold, and now South Sea Pearls. All of these purchases have been made at "brick
and mortar" high end jewelry stores and I have been most pleased with each and every
one of them-she has too, by the way!
My point in telling you all this is simply to say
that I have never received the level of customer service that I have experienced
recently with Pearl Paradise. In every respect, PP has hands down "stolen the show"
in this regard and in every other measure one could apply. To achieve this with
an Internet based business is a rare and wonderful thing in today's world, and,
as you might expect, I am a harsh critic when it comes to this kind of thing. Thank
you insuring that we will have a wonderful 40th anniversary
My best wishes to you and Hisano, and the entire PP
team for continued success,
The Pearl set we ordered for our daughter's college
graduation arrived and we are very impressed. The presentation box is lovely and
the care guide and appraisal certificate are greatly appreciated. Most important,
the set is absolutely LOVELY. I know she will be as proud to wear them as we are
to give her such a beautiful heirloom quality gift.
From Beth in Healdsburg, CA
I purchased the 7.5-8.0 Freshadama Romantic Collection
Pearl and Diamond Dangle Earrings. The customer service was fantastic! The earrings
arrived the next day and were even nicer than expected, if that's possible. In looking
at your website, afterwards, I noticed that you also offer Akoya Grade Pearls. I
called your customer service number and spoke with Trevor. He was very helpful and
explained the differences between the various grades. I ended up deciding to return
the Freshadama and purchase the Hamadana Grade Pearls in the same earring style.
Trevor processed the new order for me and I received the new earrings the next day.
They are absolutely fabulous and so reasonably priced for so fine a quality!
I can't say enough good things about your company
and the customer service I received! Your follow-up after the sale is excellent
and the quality of your pearls and settings is the best. It was truly a pleasure
dealing with your company. I will not hesitiate to order from you again or to refer
Pearl Paradise to others."
From Jay in Toronto, Ont, Canada
I am writing to say how impressed I am with your service
and your product. Yesterday I had an online chat with one of your customer service
Reps, named Allison. She was very helpful. When we finished our chat I placed my
order for Freshadama Pink Necklace, Bracelet and Earrings. Much to my surprise and
delight my order arrived today before 12pm - all the way from California to Toronto,
Ontario is less than 24 hours. The pearls are very beautiful and I can not wait
to give them to my wife - I know she is going to love them. Only hard part now is
keeping them to myself from today (Wednesday) until Friday when we go out for a
special dinner and I give them to her. Thank you very much for your prompt service.
From Barb in Toronto, ONT Canada
To save space and time, imagine me saying OMG! OMG!
OMG! for the next seven or eight lines!
I just got them, 10 minutes ago. Looked up from desk
and there was the Fedex lady with my box. I am GOBSMACKED at the speed of the service,
having ordered Tuesday afternoon and by Thursday at 11:00 am my custom order has
been strung shipped and has arrived, from California to Toronto, Canada! I asked
her if she wanted to see what I got - she never gets to see what people buy. We
both moaned in pleasure at the beautiful pink necklace, which glows and enchants.
(I have a mirror by my computer and cannot stop staring at my necklace and earrings).
I gave her the website address and she had to leave, but seeing those pearls made
her day, she said.
I was worried about buying "sight unseen" but definitely
you have "seen" into my heart and wishes because this is something I would have
wanted and bought if I had found it at a store in person. I love my little dangles
and their delicate jiggle. I love the Pearl Paradise tissue paper, and the great
boxes, and the appraisal forms, and the DVD and the pearl care cloth - it's a whole
THANG of pearliciousness!
I will be posting pics and my pleasure on the Pearl
forum. Thank you so much for your speedy service and my first PP experience has
been delightful. I look forward to many more Fedex boxes in my future! Bless you
all for bringing beauty into this world.
From GS in Worcester, MA
"I wanted to express my satisfaction with the very
beautiful pearls your company sells. For my daughter's high school graduation in
2009 I searched high and low (pearl jewelry stores, mall stores, jewelry wholesalers,
on-line, etc., even asking someone to create a necklace) for the best natural saltwater
pearls. When I located your web site I thought the pearls looked lovely, the prices
were very good, and the return policy was sound. I purchased a necklace (6.5-7.0
mm White Akoya Pearl NecklaceSelect Clasp - YG Fishook Select Overtone - Silver
Select Strand - 18" AA+ Quality) and gave it to my daughter prior to her graduation.
She loves the necklace and looked so beautiful during her graduation. At graduation
her school does not dress in caps and gowns, each girl wears a white dress and carries
a single pink rose and the boys wear dark suits. The pearls were just the right
touch for this occasion and she's since worn them several times. I think this beautiful
pearl necklace will become a family heirloom piece handed down mother to daughter
for many years.
Also, along with the pearls your company sent a DVD
describing the harvesting/sale of pearls. This was so interesting, I was happy to
learn about this sustainable method of harvesting pearls I could definitely see
your enthusiasm and how much you loved your work.
Beginning with the easy ordering, easy return policy,
and then the quick delivery of the lovely necklace in the beautiful presentation
box it was all in all a wonderful experience. I would not hesitate to purchase again
from Pearl Paradise and would highly recommend your company to anyone looking for
high quality genuine pearls at reasonable prices. "
From Jon in Edinburgh, UK
"Dear Jeremy, Just a quick note of thanks.
I came in Monday morning having sworn whilst sorting out the bills and finances
over the weekend to not spend any money... (we have moved into a Victorian house
that is eating away at our finances, a money pit with a huge mortgage!)
I received your email with the generous offer to existing customers and thought
"I'll take a look, what harm is there in looking..." My wife's birthday is on the
16th of June and on Monday I was a present short of marital harmony. I really loved
the mixed colour freshwater pearl necklace you had on offer. I vacilated a whole
1 minute and then ordered on line.
To my amazement, (I decided to go for Federal Express as they are usually rapid
and claim back the value added tax etc after delivery) the necklace was on my desk
in Edinburgh this Morning. That is less than 48 hours since I ordered it from California.
Now, had you brought the necklace personally, you might have just about made it
to my house about 12 hours quicker.... only joking. Can I say how delighted I am
with the pearls. They are gorgeous and the lustre, colour(s) and weight are all
fantastic. My only sadness, since my last order with you included pink and black
stud pearl earrings, was that I didn't have the presence of mind to order some lavendar
stud earrings to go with the necklace. (My wife already had white South sea stud
earrings before I discovered your much superior company...).
What service and what a company. By the way the DVD you sent was fascinating and
will be kept for future re-viewing.
Can I thank you for the amazing necklace at that amazing price. I am unsure if I
will be able to resist giving them to my wife early...."
From Ron, writing from Paris
"The Pearl necklace and earrings were a tremendous
hit and were absolutely fabulous! They were an important element of the trip to
Paris with my wife and added to the great atmosphere and enjoyment of our time in
the City of Lights. We stayed a block up from the Place Vendome, home to many of
the finest jewelry shops and boutiques in the world. Without fail, as we were window
shopping among the many upscale jewelry boutiques, we felt that your Tahitian pearl
necklace equalled or surpassed the quality of pearls we saw. Regrettably the weather
was largely uncooperative, being mostly cloudy with light rain on most days, so
I did not get a good photo from atop the Eiffel Tower as I had hoped to have. In
lieu of the Eiffel Tower, my wife posed for a few nighttime shots in front of the
Arch de Triomphe, which I have included. The Picture quality is limited and slightly
out of focus due to my pocket camera and my inferior skills, and certainly do not
do your great pearls justice, but please rest assured that their beauty is greatly
admired by both my wife and myself."
From Dolores in Chester, NJ
"I have ordered from you twice now (actually three
times with my little order today) and I have some real concerns. First of all, I
have never really been a pearl lover. Never saw any that I really liked, never really
saw the allure, didn't understand. I like to think of myself as a diamond girl,
but, with the price of diamonds being what they are, I strayed into the world of
colored stones and then....pearls. I read forums (I'm great at reading forums...)and
decided to order the fresh adamas. Holy crap....where have these been hiding????
I must be missing something somewhere as to why they're so much less than the others....but
I want them. Lots of them. Many of them. More and more and more of them!! I love
them to death, and I have two daughters who have now discovered pearls!!!! It's
an affliction of sorts. I'll be ordering strands for them as well for the holidays
(althought the fresh adamas will be mine alone for awhile. I'm glad i found you.
I love the product and the service has been great! Thanks so much, Dolores Dunne"
From J. Semmes in Fayetteville, NC
"WOW!!!! You and your team hit a home run with this
strand of south sea pearls. This was a great 31st wedding anniversary present to
my wife. I really did my homework spending as much as two months of research and
dealing with four internet suppliers and 3 retailers. You beat them all hands down
in all areas: quality, cost and customer service. It is no wonder why your sales
are increasing each year. I will definitely refer you to others looking for pearls
and I will certainly be a repeat customer. Thanks again to you and your team."
From Janine in Yucaipa, CA
"I read an article about your company in the last
issue of 'Newsweek'. On Friday, I placed my first order, and received it today by
priority mail. The pearls greatly exceeded all my expectations-I am absolutely thrilled.
On a limited income, had I not found your company my chances of owning the pearls
of my dreams were slight. The website is easy to navigate, and the service is excellent.
I will be certain to purchase from you again, at the earliest opportunity. Thank
you so much to you, and your staff. Sincerely, Janine"
From Virginia in Wood Dale, IL
"I read about you in Newsweek and I was blown away
with the service.and I have made many Internet purchases over the last 5 years.
The young lady who took my order was more than helpful, and as a late 20+ in age,
she helped me choose pearls that I am going to give my 30 year old daughter for
her birthstone in June! I received my order in 3 days and two days later I received
a handwritten note to guarantee an exchange plus wrapping paper and a card that
I could write in to complete the personal message of the gift I am giving.CUDOS
all around for taking Web purchases to a level that surpasses retail! I am already
telling the people that I work with.if you want to give a special gift talk to me
and I will give you anniversary, Xmas ideas! Virginia"
From Lance in Bellevue, WA
"Thank you for your messages. I appreciate your excellent
customer service-you can be assured that any pearls I buy in the future will be
from Pearl Paradise and I'll share your company's information with my family and
friends. Best regards, Lance"
From Patricia in Bradenton, FL
"Thank you so much sending me the pearls and accompanying
appraisal so quickly! I just love the whole set. I can't tell you how impressed
my husband and I are with your service and product. Also a thank you to Jeremy.
Thanks again. Patricia"
From Edward in Windsor, Berkshire, United Kingdom
"My wife received her pearl necklace today and loves
it, thank you very much! I still can't believe what a deal I got. Thanks very much.
From Patrick in Rathnew, Wicklow County, Ireland
"Thanks again for your rapid response. Incidentally
this will be the 2nd set I have purchase for my wife. Since the first set was so
very well received, hopefully the contrasting set will be a nice present for her.
You gave me a good service at Christmas and it looks like the same is forthcoming.
My friend bought this same set for his wife and they were well pleased too. Thank