Custom orders are orders where items have been altered from their original listing
specifications at the customers’ request. Custom alterations could include a change
in clasp, change in length, etc.
If a custom item is returned or exchanged the following restringing fees will be
- $15 for bracelets
- $20 for necklace lengths ranging from 14 inches to 22
- $40 for necklace lengths ranging from 23 inches to 36
Special orders are orders for items that are not listed on the website.
In most cases special orders are non-refundable due to the difficulty in re-selling
a custom-made, or special request item. If Pearl Paradise does accept the return
on a special or custom-made item it will be subject to a restocking fee ranging
anywhere from 10%-25% of the price of the item. You can ask in advance
to purchasing a custom-made or special order item what the restocking fee would
be in the event of a return and the sales representative will provide you with that
information via the “special instructions” box at checkout that will appear on your
If you have any questions about Custom Orders, Special Orders, or restringing and
restocking fees, please contact us
via email, live chat or phone and we would be happy to answer your questions.