Customer Help Desk

Contact us

We appreciate hearing from our customers, and welcome all comments and feedback. For your convenience we offer several ways to contact a member of the Pearl Paradise support team via the Contact Us link above.

  • Online Chat
  • Telephone, both toll-free and international direct dial
  • Email

  • Returns - Exchanges - Repairs
    No RMA is needed for any returns or exchanges with us.
    Every piece of fine pearl jewelry purchased from Pearl Paradise is guaranteed to exceed your expectations or a full 90-day, 100% refund is offered. We also insure against any defects in workmanship. Please follow the link above to use our return, exchange, or repair form if you need to return an item for any reason.

    Merchant Policy

    We guarantee complete satisfaction on all of our products. If you are not satisfied for any reason, please return the item(s) within 90 days for a complete refund. Online and credit card orders will receive a credit on next billing statement.

    Privacy Policy

    Pearl Paradise takes the privacy concerns of our customers very seriously. No personal information of any customer shall ever be exchanged with another individual or entity without the written consent of the said customer. Please follow the link above to view our full privacy policy.

    About Pearl Paradise

    Founded in 1996 and brought online in 2000, Pearl Paradise has grown into the world's largest niche online pearl company according to With a custom-built, 1,400-cubic-foot vault filled with pearls, we offer a selection of pearls unlike any other pearl seller, online or off. Our commitment to offering prices 80% below retail has accelerated our growth.

    Press and Media Contact

    We love to talk about pearls and editors and journalists love to hear our stories. We have been featured three separate times in the Wall Street Journal, once in the New York Times and dozens of trade and consumer publications.

    Customer Feedback

    See what our customers have to say about us! Everyday we receive emails and phone calls from happy customers who want to let us know how delighted they are with their pearls. We invite you so read some of the feedback from our past customers. We also include links to third-party websites where our genuine customers speak of their experiences with us.