Contact us
We appreciate hearing from our customers, and welcome all comments and feedback. For your convenience we offer several ways to contact a member of the Pearl Paradise support team.
Online Chat
Telephone, both toll-free and international direct dial
Email
Returns - Exchanges - Repairs
Every piece of fine pearl jewelry purchased from Pearl Paradise is guaranteed to exceed your expectations or a full refund is offered. We also insure against any defects in workmanship. Please follow the link above to use our return, exchange, or repair form if you need to return an item for any reason.
Frequently Asked Questions Blog
We love hearing from our customers and receive many emails every day. There are so many different questions that have been asked of us over the years that a simple section of Frequently Asked Questions would simply not suffice. We have instead created a blog filled with actual customer questions and our responses.
Merchant Policy
We guarantee complete satisfaction on all of our products. If you are not satisfied for any reason, please return the item(s) within 90 days for a complete refund. Online and credit card orders will receive a credit on next billing statement.
Privacy Policy
Pearl Paradise takes the privacy concerns of our customers very seriously. No personal information of any customer shall ever be exchanged with another individual or entity without the written consent of the said customer. Please follow the link above to view our full privacy policy.
About Pearl Paradise
Founded in 1996 and brought online in 2000, Pearl Paradise has grown into the world's largest online pearl company, with 2007 sales topping $20 million. With a custom-built, 1,400-cubic-foot vault filled with pearls, we offer a selection of pearls unlike any other pearl seller, online or off. Our commitment to offering prices 80% below retail has accelerated our growth.
Press and Media Contact
We love to talk about pearls and editors and journalists love to hear our stories. We have been featured three separate times in the Wall Street Journal, once in the New York Times and more than a half dozen trade publications.
Customer Feedback
See what our customers have to say about us! Everyday we receive emails and phone calls from happy customers who want to let us know how delighted they are with their pearls. We invite you so read some of the feedback from our past customers.
Pearl Points™ Program
At Pearl Paradise our best customers are our repeat customers. As a thank you for every order we include Pearl Points™ to be used toward any future purchase you make. Use them to send someone special a small gift such as a pair of earrings, or save your points to purchase something great for yourself! Our Pearl Points™ never expire!
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